Source: Chillicothe Gazette, Jan 18, 2009
The latest public salvo between Chillicothe-based Petland Inc. and The Humane Society of the United States will come in the form of an open letter to be posted Monday on Petland’s Web site.
In the letter, the company once again will ask for specific documentation HSUS used as the basis for accusations Petland sells puppies obtained from substandard breeders.
The letter claims HSUS, which is not affiliated with local Humane Society operations or shelters, has made accusations against Petland without any specific documentation to support the claims. In November, HSUS posted a report containing the accusations on its Web site stating an eight-month investigation of Petland revealed that, after tracking the sources of nearly 17,000 puppies sold by breeders to Petland stores, several came from puppy mill breeders.
Puppy mills are breeders that raise the animals in large numbers and in substandard conditions for sale. Dogs coming from them are prone to health problems, genetic defects and some behavioral issues.
Petland officials Friday once again said the charges are baseless. The fact HSUS cannot provide any documentation linking pets sold at Petland to puppy mill breeders and the fact HSUS, over a 10-month period, never has taken its alleged findings to proper authorities such as the USDA, indicates no wrongdoing has occurred, the company maintains.
“We are selling happy and healthy pets,” said Elizabeth Kunzelman, director of marketing and communication for Petland. “If we weren’t, you’d know it.”
In the open letter, Petland asks HSUS why requested documentation has not been provided at the company’s request so it could look into allegations against specific stores.
“For 41 years, Petland has continued its stand against substandard breeders,” the letter reads. “As such, Petland has repeatedly over the last two months asked the Humane Society of the United States to provide information that will lead to the relief of numerous distressed animals allegedly identified by your organization in your supposed report. Specifically, we are asking for the detailed documentation of the 17,000 puppies sold in 21 stores over the eight-month period referenced in your report.
“If there was an eight-month investigation and the last two months of unfulfilled requests for information are included, then this is a period spanning 10 months where animals were suffering and the HSUS did nothing. The HSUS has not provided this specific information to Petland or the USDA.”
Also in the letter, Petland calls the report “baseless slander,” says many of the USDA reports used to compile it are from as far back as 2005 and 2006 and involve dealers that are on Petland’s “Do Not Buy” list, and indicates videos used in the “slanderous attack upon our good name” shows dogs in cages with no connection to the company.
“If information exists, for the welfare of the supposedly identified animals, please supply that information immediately to the proper authorities and to Petland so we may provide assistance,” the letter reads. “Only with this specific information may assistance be rendered to the animals.”
The open letter to be posted online follows an exchange of letters between the two entities.
The first, from Stephanie Shain, director of HSUS’ Stop Puppy Mills Campaign, is dated Jan. 14 and indicates a packet of information sent to Petland that included a few of the USDA reports used in the accusations – as well as the online report itself – were adequate proof.
“We believe The HSUS has presented Petland Inc. with ample evidence, via footage available on our Web site, proving that many of the breeders and brokers supplying puppies to Petland stores are puppy mills …,” the letter states. “Before we provide you with additional records, please respond to the first records we revealed in November.”
The HSUS letter also invites Petland Vice President Joe Watson to meet with HSUS to review footage of breeders and compare it with company inspection records of those breeders.
In response, a Jan. 16 letter from Watson says the only records provided were USDA inspection reports with no connection to Petland, that the video on HSUS’ Web site under “Petland Investigation” actually has nothing to do with Petland and that Petland has agreed to meet with HSUS after the company receives the “stacks of information” pertaining to the 17,000 puppies that are the focus of the dispute.
“Stephanie, at Petland, the health and welfare of all pets are our No. 1 concern and we stand by your efforts to expose and shut down substandard facilities,” Watson said. “But as it relates to your recent efforts with your ‘Petland Investigation,’ you are truly misguided and Petland won’t be intimidated by the rhetoric contained in your Jan. 14 letter.
“Rather, we are taking action to obtain every piece of information related to the 17,000 puppies sold in the 21 Petland stores over the eight-month investigation.”
Petland says franchise owners are prepared to operate a franchise store by going through a four- to six-week training regimen that includes management training and hands-on experience in every aspect of store operations as a regular employee of another Petland store. They also are provided “the tools to do the right thing” in their operations, including screening breeders that will be supplying their store.
Breeders interested in becoming a supplier must fill out a form, share veterinarian reports and prove USDA licensing. Store personnel also meet extensively with breeders as a means of developing a relationship, and breeders known to be substandard are placed on a “do not buy” list for store franchisees to avoid, company officials said.













